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General Assistance

Vedova Sagl technician, charged in support units (15 minutes) during office hoursCHF 200.00 /h
Vedova Sagl technician, charged per hour outside office hours (+50%)CHF 300.00 /h
Use of the on-call service incl. 1 hour of workCHF 300.00 /h
Every additional hour of on-call serviceCHF 250.00 /h

Prices excl. 7.7% VAT

Onsite Assistance

System adjustments & installation of software updates (billed in support units of 15 minutes each)CHF 200.00 /h
On-site assignments with the customerCHF 200.00 /h
On-site operations at the customer – vehicleCHF 2.00 /km

Prices excl. 7.7% VAT

Hosted Web & Mail

Activate the productCHF 0.00
Support for data migration (billed in support units of 15 minutes each)CHF 200.00 /h
Restore a backup to a fileCHF 100.00
Restore a backup directly to an accountCHF 200.00

Prices excl. 7.7% VAT

Premium VPS Servers

Managed Backup: Restore one or more files to a ZIP fileCHF 100.00
Managed Backup: Restore a complete serverCHF 200.00
Managed Firewall: Configuration Adjustments (IPSEC / Rules)CHF 100.00

Prices excl. 7.7% VAT

Service Level Agreements (SLAs)

 StandardBusiness StandardBusiness AdvancedBusiness 24/7
Monday-Thursday08:00 – 12:00
13:30 – 17:00
08:00 – 18:0007:00 – 21:0000:00 – 24:00
Friday08:00 – 12:00
13:30 – 16:00
08:00 – 18:0007:00 – 21:0000:00 – 24:00
Saturday-Sunday00:00 – 24:00
Reaction timewithin 8 hourswithin 4 hourswithin 2 hourswithin 1 hour
System availability94.99%99.9%99.9%99.9%
Network availability94.99%99.9%99.9%99.9%
Costson demandon demandon demand