VEDOVA HOSTING: INFO PAGE

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Here a short excerpt, far from being exhaustive, about how we work and also, of course, how to obtain help in fixing issues.

 

 Customer Response Time

Q. How long i have expect to wait before receiving an acknowledgement of my communication?

 A. Generally in about 72Hrs from the request.

How long you usually do you take to resolve issues?

 A. It depends on the request, however generally not more than 5 days.

 

 Complaints & Escalation Process

Q. How can I make a complaint?

 A. See the contacts below or phone number on top of the homepage.

Q. What's your complaints time response?

 A. Generally in about 72Hrs from the request.

Q. What information I have to send to you for a complaint?

 A. You have to write us account details, domain details, and what you're expecting to get. Also include any log details you have.

Q. What can I do if your answer will no satisfy my request?

 A. The best is to contact us directly by phone at +44 (0) 2081444008: we think we can talk about your issue and give you the best explanation is possible (and if possible a fix).

 

 Domain Complaints

Q. What about if I cannot got the results that i'd expect?

 A. You can contact registries directly. Below here a short list of registries contact details.

 

Please use these details to contact us for any domain name related queries you may have, and not satisifed by us, including complaints and instances of domain name abuse, you should expect to receive a response with a few hours and no more than 5 days.

* UK Domains - Contact Nominet (the .uk registry): http://www.nominet.uk/resources/complaints 

* EU Domains - Contact EurID (the .eu registry): http://www.eurid.eu/en/eu-holders/domain-name-disputes

* Other Internet Domains - Contact ICANN (the .com, .net, .org, ... registry): https://www.icann.org/resources/pages/help/dndr/udrp-en

  

 How To Get In Contact

Help Desk Line: +44 (0) 2081444008

General support or complaints?

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Abuse?

For any suspect abuse feel free to contact This email address is being protected from spambots. You need JavaScript enabled to view it. !

Postal address for requests or compliances:

Vedova Computing Ltd
20-22 Wenlock Road
London N1 7GU, UK